Datasheet

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Software Policy for Cisco Catalyst 3750-X and 3560-X Series Switches
Customers with Cisco Catalyst LAN Base and IP Base software feature sets will be provided with maintenance
updates and bug fixes designed to maintain the compliance of the software with published specifications, release
notes, and industry standards compliance as long as the original end user continues to own or use the product or
up to one year from the end-of-sale date for this product, whichever occurs earlier. Customers with licenses for our
premium software images require a service support contract such as Cisco SMARTnet
®
Service to download
updates.
This policy supersedes any previous warranty or software statement and is subject to change without notice.
Cisco and Partner Services for Next-Generation Cisco Catalyst Fixed Switches
Enable the innovative, secure, intelligent edge in the Borderless Network Architecture using personalized services
from Cisco and our partners. Through a discovery process that begins with understanding your business
objectives, we help you integrate the next-generation Cisco Catalyst fixed switches into your architecture and
incorporate network services onto that platform. Sharing knowledge and leading practices, we support your
success every step of the way as you deploy, absorb, manage, and scale new technology. Choose from a flexible
suite of support services designed to meet your business needs and help you maintain high-quality network
performance while controlling operational costs. (See Table 18.)
Table 18. Technical Services Available for Cisco Catalyst 3750-X and 3560-X Switches
Technical Services
Cisco SMARTnet Service
Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
Unrestricted access to the extensive Cisco.com knowledge base and tools
Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement and onsite parts replacement and installation available
Ongoing operating system software updates within the licensed feature set
Proactive diagnostics and real-time alerts on Smart Call Home enabled devices
Cisco Smart Foundation Service
Next business day advance hardware replacement as available
Business hours access to SMB TAC (access levels vary by region)
Access to Cisco.com SMB knowledge base
Online technical resources through Smart Foundation Portal
Operating system software bug fixes and patches
Cisco SP Base Service
Around-the-clock, global access to the Cisco TAC
Registered access to Cisco.com
Next business day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available
2
Ongoing operating system software updates
1
Cisco Focused Technical Support Services
3 levels of premium, high-touch services are available:
Cisco High-Touch Operations Management Service
Cisco High-Touch Technical Support Service
Cisco High-Touch Engineering Service
Valid Cisco SMARTnet or SP Base contracts on all network equipment are required
Notes:
1
. Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the licensed feature set.
2
. Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that shipment will be initiated
during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant region), with next business day
(NBD) delivery. Where NBD is not available, same day ship is provided. Restrictions apply; for details, review the appropriate service descriptions.