Datasheet

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For further information on warranty terms, visit http://www.cisco.com/go/warranty. Table 17 provides information
about the enhanced limited lifetime hardware warranty.
Table 17. Enhanced Limited Lifetime Hardware Warranty
Cisco Enhanced Limited Lifetime Hardware Warranty
Device Covered Applies to Cisco Catalyst 3750-X and 3560-X Series Switches.
Warranty Duration As long as the original customer owns the product.
EoL Policy In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the announcement
of discontinuance.
Hardware
Replacement
Cisco or its service center will use commercially reasonable efforts to ship a replacement for next business day delivery,
where available. Otherwise, a replacement will be shipped within ten (10) working days after receipt of the RMA request.
Actual delivery times might vary depending on customer location.
Effective Date Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more
than 90 days after original shipment by Cisco).
TAC Support Cisco will provide during business hours, 8 hours per day, 5 days per week basic configuration, diagnosis, and
troubleshooting of device-level problems for up to a 90-day period from the date of shipment of the originally purchased
Cisco Catalyst 3750-X or 3560-X product. This support does not include solution or network-level support beyond the
specific device under consideration.
Cisco.com Access Warranty allows guest access only to Cisco.com.
Software Policy for Cisco Catalyst 3750-X and 3560-X Series Switches
Customers with Cisco Catalyst LAN Base and IP Base software feature sets will be provided with maintenance
updates and bug fixes designed to maintain the compliance of the software with published specifications, release
notes, and industry standards compliance as long as the original end user continues to own or use the product or
up to one year from the end-of-sale date for this product, whichever occurs earlier. Customers with licenses for our
premium software images require a service support contract such as Cisco SMARTnet
®
Service to download
updates.
This policy supersedes any previous warranty or software statement and is subject to change without notice.
Cisco and Partner Services for Next-Generation Cisco Catalyst Fixed Switches
Enable the innovative, secure, intelligent edge in the Borderless Network Architecture using personalized services
from Cisco and our partners. Through a discovery process that begins with understanding your business
objectives, we help you integrate the next-generation Cisco Catalyst fixed switches into your architecture and
incorporate network services onto that platform. Sharing knowledge and leading practices, we support your
success every step of the way as you deploy, absorb, manage, and scale new technology. Choose from a flexible
suite of support services designed to meet your business needs and help you maintain high-quality network
performance while controlling operational costs. (See Table 18.)
Table 18. Technical Services Available for Cisco Catalyst 3750-X and 3560-X Switches
Technical Services
Cisco SMARTnet Service
●
Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
●
Unrestricted access to the extensive Cisco.com knowledge base and tools
●
Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement and onsite parts replacement and installation available
●
Ongoing operating system software updates within the licensed feature set
●
Proactive diagnostics and real-time alerts on Smart Call Home enabled devices