Specification Sheet

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platforms. Sharing knowledge and leading practices, we support your success every step of the way as you deploy,
absorb, manage, and scale new technology.
Choose from a flexible suite of support services (Table 11), designed to meet your business needs and help you
maintain high-quality network performance while controlling operational costs.
Table 11. Technical Services Available for Cisco Catalyst 3560-CX and 2960-CX Series Compact Switches
Technical Services
Cisco SMARTnet
®
Service
●
Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
●
Unrestricted access to the extensive Cisco.com knowledge base and tools
●
Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement and onsite parts replacement and installation available
●
Ongoing operating system software updates within the licensed feature set
●
Proactive diagnostics and real-time alerts on Smart Call Home-enabled devices
Cisco Smart Foundation Service
●
Next business day advance hardware replacement as available
●
Business hours access to SMB TAC (access levels vary by region)
●
Access to Cisco.com SMB knowledge base
●
Online technical resources through Smart Foundation Portal
●
Operating system software bug fixes and patches
Cisco Focused Technical Support Services
●
3 levels of premium, high-touch services are available
●
Cisco High-Touch Operations Management Service
●
Cisco High-Touch Technical Support Service
●
Cisco High-Touch Engineering Service
●
Valid Cisco SMARTnet or SP Base contracts on all network equipment are required
Cisco Capital
Financing to Help You Achieve Your Objectives
Cisco Capital can help you acquire the technology you need to achieve your objectives and stay competitive. We
can help you reduce CapEx. Accelerate your growth. Optimize your investment dollars and ROI. Cisco Capital
financing gives you flexibility in acquiring hardware, software, services, and complementary third-party equipment.
And there’s just one predictable payment. Cisco Capital is available in more than 100 countries. Learn more.
Learn More
For more information, contact your Cisco sales account rep or visit http://www.cisco.com/go/compactswitches.
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