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Service and Support
Ciscoiscommittedtominimizingtotalcost of ownership, and offers a portfolioofTechnical Support Services to help
ensure that Cisco products operate efficiently, remain highly available, and benefit from the most up-to-date system
software. The services and support programs described in the table below are available as part of the Cisco Desktop
Switching Service and Support solution, and are available directly from Cisco and through resellers.
Table 6 Service and Support
Service and Support Features Benefits
Advanced Services
Cisco Total Implementation
Solutions (TIS), available direct from
Cisco Cisco Packaged TIS, available
through resellers
• Project management
• Site survey, configuration, and
deployment
• Installation, text, and cutover
• Training
• Major moves, adds, and changes
• Design review and product staging
• Supplements existing staff
• Helps to ensure that functions
meet needs
• Mitigates risk
Technical Support Services
Cisco SMARTnet
®
and SMARTnet
Onsiteservices, availabledirect from
Cisco. Cisco Packaged SMARTnet
service, available through resellers
• 24-hour access to software
updates
• Web access to technical
repositories
• Telephone support through the
Cisco Technical Assistance Center
(TAC)
• Advance replacement of hardware
parts
• Enables proactive or expedited
issue resolution
• Lowers total cost of ownership
by taking advantage of Cisco
expertise and knowledge
• Minimizes network downtime