Datasheet

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Software Policy for Cisco Catalyst 3560-C and 2960-C Series Compact Switches
Customers with Cisco Catalyst LAN Base and IP Base software feature sets will be provided with updates and bug
fixes designed to maintain the compliance of the software with published specifications, release notes, and
industry standards compliance as long as the original end user continues to own or use the product or up to one
year from the end-of-sale date for this product, whichever occurs earlier. This policy supersedes any previous
warranty or software statement and is subject to change without notice.
Cisco and Partner Services for Next-Generation Cisco Catalyst Compact Switches
Enable the innovative, secure, intelligent edge in the Borderless Network Architecture using personalized services
from Cisco and our partners. Through a discovery process that begins with understanding your business
objectives, we help you integrate the next-generation Cisco Catalyst fixed switches into your architecture and
incorporate network services onto that platform. Sharing knowledge and leading practices, we support your
success every step of the way as you deploy, absorb, manage, and scale new technology. Choose from a flexible
suite of support services designed to meet your business needs and help you maintain high-quality network
performance while controlling operational costs. (See Table 8.)
Table 8. Technical Services Available for Cisco Catalyst 3560-C and 2960-C Series Compact Switches
Technical Services
Cisco SMARTnet
®
Service
●
Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
●
Unrestricted access to the extensive Cisco.com knowledge base and tools
●
Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement and onsite parts replacement and installation available
●
Ongoing operating system software updates within the licensed feature set
●
Proactive diagnostics and real-time alerts on Smart Call Home enabled devices
Cisco Smart Foundation Service
●
Next business day advance hardware replacement as available
●
Business hours access to SMB TAC (access levels vary by region)
●
Access to Cisco.com SMB knowledge base
●
Online technical resources through Smart Foundation Portal
●
Operating system software bug fixes and patches
Cisco Focused Technical Support Services
●
3 levels of premium, high-touch services are available:
●
Cisco High-Touch Operations Management Service
●
Cisco High-Touch Technical Support Service
●
Cisco High-Touch Engineering Service
●
Valid Cisco SMARTnet or SP Base contracts on all network equipment are required
Ordering Information
Tables 9 and 10 give ordering information for the Cisco Catalyst 3560-C and 2960-C Series compact switches and
accessories.
To place an order, visit the Cisco Ordering homepage at
http://www.cisco.com/en/US/ordering/or13/or8/order_customer_help_how_to_order_listing.html.