Datasheet

Safety Compliance and Product Approval Status

For further information on safety and compliance documentation, visit the Product Approval Status tool at

http://tools.cisco.com/cse/prdapp/jsp/externalsearch.do?action=externalsearch&page=EXTERNAL_SEARCH.

Cisco Enhanced Limited Lifetime Hardware Warranty

Cisco Catalyst 2960-C and 3560-C Series Switches come with an enhanced limited lifetime hardware warranty

(E-LLW) that includes 90 days of Cisco Technical Assistance Center (TAC) support and next-business-day

hardware replacement free of change. (See Table 7.)

Your formal warranty statement, including the warranty applicable to Cisco software, appears in the Cisco

information packet that accompanies your Cisco product. We encourage you to review carefully the warranty

statement shipped with your specific product before use. Cisco reserves the right to refund the purchase price as

its exclusive warranty remedy. For additional information on warranty terms, visit

http://www.cisco.com/go/warranty.

Adding a Cisco technical services contract to your device coverage provides access to the Cisco TAC beyond the

90-day period allowed by the E-LLW. It also can provide a variety of hardware replacement options to meet critical

business needs, as well as updates for licensed premium Cisco IOS Software, and registered access to the

extensive Cisco.com knowledge base and support tools.

Footnotes

. Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the

licensed feature set.

. Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that

shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within

the relevant region), with next business day (NBD) delivery. Where NBD is not available, same day ship is provided. Restrictions

apply; review the appropriate service descriptions for details.

Table 7. Enhanced Limited Lifetime Hardware Warranty

Cisco Enhanced Limited Lifetime Hardware Warranty

Device covered Applies to Cisco Catalyst 2960-C and 3560-C Series compact switches.

Warranty duration As long as the original end user continues to own or use the product, provided that and power supply warranty is

limited to 5 years.

EoL policy In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the

announcement of discontinuance.

Hardware replacement Cisco or its service center will use commercially reasonable efforts to ship a replacement for next business day

delivery, where available. Otherwise, a replacement will be shipped within 10 working days after receipt of the RMA

request. Actual delivery times might vary depending on customer location.

Effective date Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not

more than 90 days after original shipment by Cisco).

TAC support Cisco will provide during business hours, 8 hours per day, 5 days per week basic configuration, diagnosis, and

troubleshooting of device-level problems for up to a 90-day period from the date of shipment of the originally purchased

Cisco Catalyst 2960 and 3560 product. This support does not include solution or network-level support beyond the

specific device under consideration.

Cisco.com access Warranty allows guest access only to Cisco.com.