Datasheet
Data Sheet
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Service and Support
Cisco is committed to minimizing total cost of ownership (TCO). Its portfolio of technical support
services helps ensure that its products operate efficiently, remain highly available, and benefit from
the most up-to-date system software. The services and support programs described in Table 6 are
available as part of the Cisco Desktop Switching Service and Support solution and are available
directly from Cisco and through resellers.
Table 6. Cisco Services and Support Programs
Service and Support Features Benefits
●
Cisco Total Implementation
Solutions (TIS), available direct from
Cisco
●
Cisco Packaged TIS, available
through resellers
●
Cisco SMARTnet
®
and SMARTnet
Onsite support, available direct from
Cisco
●
Cisco Packaged SMARTnet support
program, available through resellers
●
Cisco SMB Support Assistant
●
Project management
●
Site survey, configuration, and
deployment
●
Installation, text, and cutover
●
Training
●
Major moves, adds, and changes
●
Design review and product staging
●
24-hour access to software updates
●
Web access to technical repositories
●
Telephone support through the Cisco
Technical Assistance Center (TAC)
●
Advance replacement of hardware
parts
●
Supplements existing staff
●
Helps ensure that functions meet
needs
●
Mitigates risk
●
Helps enable proactive or expedited
issue resolution
●
Lowers TCO by taking advantage of
Cisco expertise and knowledge
●
Helps minimize network downtime
Ordering Information
Table 7 gives ordering information for Cisco Catalyst 2960 LAN Lite Switches.
Table 7. Ordering Information for Cisco Catalyst 2960 LAN Lite Switches
Part Numbers Description
WS-C2960-24-S
●
24 Ethernet 10/100 ports
●
1 RU fixed-configuration
●
LAN Lite Image installed
WS-C2960-24TC-S
●
24 Ethernet 10/100 ports and 2 dual-purpose uplinks (each dual-purpose uplink port has one
10/100/1000 Ethernet port and 1 SFP-based Gigabit Ethernet port, 1 port active)
●
1 RU fixed-configuration
●
LAN Lite Image installed
WS-C2960-48TC-S
●
48 Ethernet 10/100 ports and 2 dual-purpose uplinks (each dual-purpose uplink port has one
10/100/1000 Ethernet port and 1 SFP-based Gigabit Ethernet port, 1 port active)
●
1 RU fixed-configuration
●
LAN Lite Image installed
RCKMNT-1RU= Spare rack-mount kit for the Cisco Catalyst 2960 Series
RCKMNT-REC-1RU= 1 RU recessed rack-mount kit for the Cisco Catalyst 2960 Series
GLC-LH-SM= 1000BASE-LX/LH SFP transceiver module for MMF and SMF, 1300-nm wavelength
GLC-SX-MM= 1000BASE-SX SFP transceiver module for MMF, 850-nm wavelength
GLC-T= 1000BASE-T SFP transceiver module for Category 5 copper wire
GLC-GE-100FX= 100BASE-FX SFP module for Gigabit Ethernet ports, 1310-nm wavelength, 2 km over MMF
GLC-FE-100FX= 100BASE-FX SFP module for 100-Mb ports, 1310-nm wavelength, 2 km over MMF
CAB-SM-LCSC-1M 1m fiber single-mode LC-to-SC connectors
CAB-SM-LCSC-5M 5m fiber single-mode LC-to-SC connectors