Datasheet

© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 11 of 13
Cisco Enhanced Limited Lifetime Hardware Warranty
TAC support Cisco will provide during customer's local business hours, 8 hours per day, 5 days per week basic configuration,
diagnosis, and troubleshooting of device-level problems for up to 90 days from the date of shipment of the
originally purchased Cisco Catalyst 2960-Plus product. This support does not include solution or network-level
support beyond the specific device under consideration.
Cisco.com access Warranty allows guest access only to Cisco.com.
Software Update Policy
Software updates for the Cisco Catalyst 2960-Plus are available for free to registered customers at
cisco.com/go/support.
For more information about the Cisco Catalyst software update policy, visit
http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps4324/product_bulletin_c25-
696974_ps10745_Products_Bulletin.html.
Technical Support and Services
Table 13 provides information about relevant technical services.
Table 13. Technical Services Available for Cisco Catalyst 2960-Plus Series Switches
Technical Services
Cisco SMARTnet Service
●
Around-the-clock, global access to the Cisco TAC
●
Unrestricted access to the extensive Cisco.com knowledge base and tools
●
Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available
1
●
Ongoing operating system software updates within the licensed feature set
2
●
Proactive diagnostics and real-time alerts on Smart Call Home enabled devices
Cisco Smart Foundation Service
●
Next-business-day advance hardware replacement as available
●
Access to SMB TAC during business hours (access levels vary by region)
●
Access to Cisco.com SMB knowledge base
●
Online technical resources through Smart Foundation Portal
●
Operating system software bug fixes and patches
Cisco Smart Care Service
●
Network-level coverage for the needs of small and medium-sized businesses
●
Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies
●
Technical support for eligible Cisco hardware and software through Smart Care Portal
●
Cisco operating system and application software updates and upgrades
2
●
Next-business-day advance hardware replacement as available, 24x7x4 option available
1
Cisco SP Base Service
●
Around-the-clock, global access to the Cisco TAC
●
Registered access to Cisco.com
●
Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available
1
●
Ongoing operating system software updates
2
Cisco Focused Technical Support Services
Three levels of premium, high-touch services are available:
●
Cisco High-Touch Operations Management Service
●
Cisco High-Touch Technical Support Service
●
Cisco High-Touch Engineering Service
Valid Cisco SMARTnet
®
or SP Base contracts are required on all network equipment.
1
Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that
shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within