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Service and Support
Cisco is committed to minimizing total cost of ownership (TCO). Cisco offers a portfolio of Technical Support
Services to help ensure that Cisco products operate efficiently, remain highly available, and benefit from the most
up-to-date system software. The services and support programs described in Table 6 are available as part of the
Cisco Desktop Switching Service and Support solution, and are available directly from Cisco and through resellers.
Ordering Information
Table 6 Service and Support
Service and Support Features Benefits
Advanced Services
Cisco Total Implementation
Solutions (TIS), available
direct from Cisco; Cisco
Packaged TIS, available
through resellers
• Project management
• Site survey, configuration, and
deployment
• Installation, text, and cutover
• Training
• Major moves, adds, and changes
• Design review and product staging
• Supplements existing staff
• Ensures functions meet client needs
• Mitigates risk
Cisco SMARTnet
®
and
SMARTnet Onsite, available
direct from Cisco; Cisco
Packaged SMARTnet,
available through resellers
• 24-hour access to software updates
• Web access to technical repositories
• Telephone support through the Cisco
Technical Assistance Center (TAC)
Advance replacement of hardware parts
• Enables proactive or expedited issue
resolution
• Lowers TCO by taking advantage of
Cisco expertise and knowledge
• Minimizes network downtime
Part Number Description
WS-C2948G-GE-TX • 48 Ethernet 10/100/1000BASE-T ports and 4 SFP-based Gigabit Ethernet ports
• 1 rack-unit (RU) switch
• Cisco Catalyst OS software (minimum 8.2(1)GLX release)
PWR675-AC-RPS-N1= Cisco RPS 675 with one connector cable
CAB-RPS-1614= 1.2-meter cable for Cisco RPS 675 to external device connection
RCKMNT-1RU= Spare rack mount kit
RCKMNT-REC-1RU= Recessed spare rack mount kit
GLC-LH-SM= Gigabit Ethernet SFP, LC connector, LH transceiver
GLC-SX-MM= Gigabit Ethernet SFP, LC connector, SX transceiver
GLC-ZX-SM= Gigabit Ethernet SFP, LC connector, ZX transceiver
GLC-T= Gigabit Ethernet SFP, RJ-45 connector, 10/100/1000BASE-T transceiver
CWDM-SFP-1470= * Cisco CWDM SFP 1470 nm; Gigabit Ethernet and 1G/2G FC (gray)
CWDM-SFP-1490= * Cisco CWDM SFP 1490 nm; Gigabit Ethernet and 1G/2G FC (violet)
CWDM-SFP-1510= * Cisco CWDM SFP 1510 nm; Gigabit Ethernet and 1G/2G FC (glue)