Troubleshooting guide

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Cisco Wide Area Application Services Configuration Guide

OL-26579-01

Chapter 1 Monitoring and Troubleshooting Your WAAS Network

Troubleshooting Tools

Step 3 Check the Enable check box to enable the kernel debugger, and click Submit. By default, this option is

disabled.

Using Diagnostic Tests

WAAS includes diagnostic testing tools as described in the following sections:

• Diagnostic Testing Using the GUI, page 1-59

• Diagnostic Testing Using the CLI, page 1-60

Diagnostic Testing Using the GUI

The WAAS Central Manager includes a troubleshooting and diagnostic reporting facility.

To perform diagnostic tests, follow these steps:

Step 1 From the WAAS Central Manager menu, choose Devices > device-name (or Device Groups >

device-group-name).

Step 2 Choose Monitor > Tools > Diagnostics Tests. The Diagnostic Tool window appears.

Step 3 Check the check box next to each diagnostic test that you want to run, or check the top check box to run

all tests. The following tests are available:

• Device Operation—Check the device status and the presence of coredump files or alarms of major

or critical severity.

• Basic Configuration—Check the device basic network configuration.

• Basic Connectivity—Check the device connectivity to configured external devices (DNS,

authentication, NTP servers, and so forth).

• Physical Interface—Check the configuration and operation of device physical interfaces.

Note A Virtual Interface test is available for vWAAS devices.

• Configuration Security—Check the running configuration for potentially malicious (XSS) entries.

• Traffic Optimization—Check the TFO configuration and operation.

• WCCP configuration and operation—Check the configuration and operation of WCCP traffic

interception.

• Inline configuration and operation—Check the configuration and operation of inline group

interfaces.

Note The inline configuration and operation test is not available for vWAAS devices.

Step 4 Click Run.

Step 5 View the test results in the lower part of the window. You may have to scroll the window to see all results.