Troubleshooting guide

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Cisco Wide Area Application Services Configuration Guide
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Chapter 1 Monitoring and Troubleshooting Your WAAS Network
Viewing Device Information
Step 3 Choose the troubleshooting tool that you want to use, and click the link. The link takes you to the
appropriate window in the WAAS Central Manager GUI. Table 1-2 describes the tools available for
device alarms.
You can view the Troubleshooting Devices window for all devices by choosing Monitor >
Troubleshoot > Alerts from the global context.
Viewing Device Information
The WAAS Central Manager GUI allows you to view basic and detailed information about a device from
the following two windows:
• Devices Window—Displays a list of all the devices in your WAAS network along with basic
information about each device such as the device status and the current software version installed
on the device.
• Device Dashboard Window—Displays detailed information about a specific device, such as the
installed software version and whether the device is online or offline.
Each window is explained in the sections that follow.
Devices Window
The Devices window lists all the WAAS devices that are registered with the WAAS Central Manager. To
view this list, choose Devices > All Devices in the WAAS Central Manager GUI.
Figure 1-4 shows an example of the Devices window.
Table 1-2 Troubleshooting Tools for Device Alarms
Item Navigation Description
Update Software Choose device, Admin >
Versioning > Software Update
Displays Software Update window for
this device. Appears only if the device
software version is lower than the
Central Manager.
Edit/Monitor Device Device Dashboard Displays Device Dashboard window
for configuration.
Telnet to Device Opens a Telnet window Initiates a Telnet session using the
device IP address.
View Device Log Choose device, Admin >
History > Logs
Displays system message logs filtered
for this device.
Run Show Commands Choose device, Monitor > CLI
Commands > Show Commands
Displays the device show command
tool. For more information, see the
“Using the show and clear Commands
from the WAAS Central Manager
GUI” section on page 1-61.