Troubleshooting guide

1-5

Cisco Wide Area Application Services Configuration Guide

OL-26579-01

Chapter 1 Monitoring and Troubleshooting Your WAAS Network

Troubleshooting Devices Using Alerts

The WAAS Central Manager GUI allows you to view the alarms on each device and troubleshoot a

device in the Troubleshooting Devices window.

To troubleshoot a device from the Troubleshooting Devices window, follow these steps:

Step 1 From the WAAS Central Manager menu, choose Devices > All Devices and click the device alarm light

bar in the Device Status column to view alarms on a single device.

The Troubleshooting Devices window appears, either in the WAAS Central Manager window or as a

separate popup window. (See Figure 1-3.)

Figure 1-3 Troubleshooting Devices Window

Step 2

In the Alarm Information column, hold your mouse over an alarm message until the Troubleshooting

tools contextual menu appears. The popup menu provides links to the troubleshooting and monitoring

windows in the WAAS Central Manager GUI.

Table 1-1 Device Alarms for Reporting Problems

Alarm

Severity Device Status Description

Device is offline Critical Offline The device has failed to communicate with the

WAAS Central Manager.

Device is pending Major Pending The device status cannot be determined. This

status can appear after a new device is registered

but before the first configuration

synchronization has been done.

Device is inactive Minor Inactive The device has not yet been activated or

accepted by the WAAS Central Manager.

Device has lower

software version

Minor Online The device has an earlier software version than

the WAAS Central Manager and it may not

support some features.