Troubleshooting guide

1-19
Cisco Wide Area Application Services Configuration Guide
OL-26579-01
Chapter 1 Maintaining Your WAAS System
Backing Up and Restoring your WAAS System
After a few seconds, the bootloader pauses and prompts you to enter 1 to boot WAAS, r to boot the rescue
image, x to reboot, or 9 to escape to the loader prompt. You have 10 seconds to respond before the normal
boot process continues.
Step 4 Enter r to boot the rescue image.
The rescue image dialog appears and differs depending on whether your WAAS device was initially
manufactured with version 4.x or 5.x. Step 5 describes the rescue image on a device that was initially
manufactured with version 5.x. Step 6 describes the rescue image on a device that was initially
manufactured with version 4.x.
Step 5 If you see the following output (from a device that was initially manufactured with version 5.x), login
and use the copy install command to install the WAAS system software image (.bin file), as shown in
the following example (user input is denoted by entries in bold typeface):
The device is running WAAS rescue image. WAAS functionality is unavailable
in a rescue image. If the rescue image was loaded by accident, please reload
the device. If the rescue image was loaded intentionally to reinstall WAAS software
please use the following command:
copy [ftp|http|usb] install ...
SW up-to-date
...
Cisco Wide Area Virtualization Engine Console
Username: admin
Password:
System Initialization Finished.
WAVE# copy ftp install 172.16.10.10 / waas-universal-5.0.1.12-k9.bin
...
Installing system image to flash... Creating backup of database content before database
upgrade.
The new software will run after you reload.
WAVE# reload
Proceed with reload?[confirm]yes
Shutting down all services, will timeout in 15 minutes.
reload in progress ..Restarting system.
Step 6 If you see the following output (from a device that was initially manufactured with version 4.x), login
and install the WAAS system image (.sysimg file), as shown in the following example (user input is
denoted by entries in bold typeface):
This is the rescue image. The purpose of this software is to let
you download and install a new system image onto your system's
boot flash device. This software has been invoked either manually
(if you entered `***' to the bootloader prompt) or has been
invoked by the bootloader if it discovered that your system image
in flash had been corrupted.
To download an image, this software will request the following
information from you:
- which network interface to use
- IP address and netmask for the selected interface
- default gateway IP address
- server IP address
- which protocol to use to connect to server
- username/password (if applicable)
- path to system image on server