Troubleshooting guide

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Cisco Wide Area Application Services Configuration Guide
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Chapter 1 Using the WAE Device Manager GUI
Managing a Cisco WAE
Utilities Option
The Utilities option displays the following tabs:
• Support—Allows you to dump WAE data to an external location for support purposes. For more
information, see the “Running Support Utilities” section on page 1-17.
• WAFS Cache Cleanup—Allows you to remove all files from the CIFS (WAFS) cache. For more
information, see the “Running the Cache Cleanup Utility” section on page 1-18.
• File Server Rename—Allows you to rename a file server in the CIFS (WAFS) cache. For more
information, see the “Running the File Server Rename Utility” section on page 1-19.
Running Support Utilities
The Support tab displays product information about the WAE, including the WAAS software version and
build number running on the device.
The Support tab also allows you to download a system report that provides a snapshot of the current state
of the WAE and its operation, including the configuration log files of various components. You can send
this report to Cisco Technical Support (TAC) if you need assistance.
Note Downloading a full system report can impact the performance of the WAE. For this reason, we
recommend downloading the system report during nonpeak hours or limiting the date range of the report.
To download the system report, follow these steps:
Step 1 In the Utilities window, click the Support tab.
The Support window appears. (See Figure 1-11.)