User guide

DescriptionField
This field determines the type of notification an incoming call sends
to members of a call pickup group. If the called phone does not
answer, the phones in the call pickup group that are busy will either
hear a beep only or hear nothing (disabled).
• Use System Default—The value of this field gets determined
by the setting of the Cisco CallManager service parameter
Call Pickup Group Audio Alert Setting of Busy Station.
• Disable—No alert is sent to member of the call pickup group.
• Beep Only—A beep is sent to members of the call pickup
group.
Call Pickup Group Audio Alert Setting
(Phone Active)
This field determines the recording option on the line appearance
of an agent. By default, the recording option specifies Call Recording
Disabled.
Choose one of the following options:
• Call Recording Disabled—The calls that the agent makes on
this line appearance are not recorded.
• Automatic Call Recording Enabled—The calls that the agent
makes on this line appearance are automatically recorded.
• Application Invoked Call Recording Enabled—The calls that
the agent makes on this line appearance are recorded if an
application invokes calling recording.
When the recording option is set to either Automatic Call Recording
Enabled or Application Invoked Call Recording Enabled, the line
appearance can be associated with a recording profile.
When automatic recording is enabled, the application's recording
requests get rejected.
Recording Option
This field determines the recording profile on the line appearance
of an agent.
Recording Profile
The monitoring calling search space of the supervisor line
appearance must include the agent line or device partition to allow
monitoring the agent.
Set the monitoring calling search space on the supervisor line
appearance window. Choose an existing calling search space from
the drop-down list box.
The default value specifies None.
Monitoring Calling Search Space
Call Forward and Pickup Settings
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
62 OL-28580-01
BAT phone templates
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