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Remember that you must create two separate CSV files, one for CMC and one for

FAC.

Tip

Step 3

To create a CMC CSV file, enter the corresponding information, where x, y represent the following fields:

• x—The client matter code (mandatory entry for all additions, updates, and deletions)

• y—The description (optional if you update the entry)

For example, you may enter 5555,Acme Toys, where 5555 equals the mandatory client matter code, and Acme

Toys equals the description.

Step 4

To create a FAC CSV file, enter the corresponding information, where x,y,z represent the following fields:

• x—The forced authorization code (mandatory entry for all additions, updates, and deletions)

• y—The authorization code name (optional if you update the entry)

• z—The authorization level (optional if you update the entry)

For example, you may enter 1234,John Smith,20, where 1234 equals the forced authorization code, John

Smith equals the authorization code name, and 20 equals the authorization level.

If you add new codes at the same time that you update them, make sure that you enter all required

information. You can change any part of an existing record, but you must include the code; for

example, the forced authorization code or client matter code. Deleting information and leaving it

blank does not remove the information from the database; a blank value does not overwrite an

existing value in the database, but, updating the value, for example, to Acme Toys, Inc., or John

L. Smith from the preceding examples, overwrites the existing value in the database.

Caution

Step 5

Upload the CSV file to the first node of Cisco Unified Communications Manager.

While saving your CSV file, choose to save it as UTF-8 encoded. In Notepad, you can select encoding as

UTF-8 from the Encoding dropdown.

Cisco recommends uploading Text-Based CSV files saved in the UTF-8 format only, as characters

other than ASCII characters can be stored in this format. Text-Based CSV files saved in formats

other than UTF-8 may render garbled when downloaded from Cisco Unified Communications

Manager.

Note

Step 6

Perform one of the following tasks:

• If you made additions or updates, insert the file in the CUCM database using BAT.

• You can delete code settings.

You cannot perform insert and update operations simultaneously with the same CSV file. You have

to create separate CSV files for insert and update.

Note