User guide

Possible Cause The busy tone indicates that the maximum number of simultaneous sessions for TAPS has
been reached. The maximum number of sessions for TAPS equals the number of ports that are assigned
to the TAPS application in UCCX configuration.
Solution You must increase the number of ports that are assigned to TAPS in Cisco UCCX to prevent this
situation.
When the Cisco UCCX server starts, the JTAPI subsystem shows partial service or out of service.
Problem When the Cisco UCCX server starts, the JTAPI subsystem shows partial service or out of service.
Possible Cause Message occurs because of configuration problems in the Cisco Unified Communications
Manager or the Cisco UCCX server.
Solution Perform one or all of the following steps until the problem has been corrected:
• Verify that Cisco Unified Communications Manager is started.
• Make sure that JTAPI is available on the Cisco UCCX server.
• Make sure that the JTAPI version on the UCCX server is the same as the JTAPI version that is installed
on Cisco Unified Communications Manager.
• Make sure that the Route Points and CTI ports are properly configured on the Cisco Unified
Communications Manager.
• Verify that the Allow control of device from CTI check box is checked for the JTAPI user; you can
verify that this in the user window in Cisco Unified Communications Manager Administration.
• Verify that the CTI Manager service is started.
• Verify that the ports and the route point are associated to the user in the Cisco Unified Communications
Manager user configuration.
For further troubleshooting, collect and review MIVR log files for Cisco UCCX server.
Topics related to troubleshooting BAT and TAPS
• BAT log files, on page 571
• Enable Trace to view configuration files, on page 569
• Troubleshooting BAT, on page 571
• Troubleshooting BAT Performance, on page 575
• Troubleshooting BAT and TAPS, on page 576
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
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Topics related to troubleshooting BAT and TAPS
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