User guide

volume of calls, the BAT transactions can be slow. In fact, you can adversely affect how Cisco Unified
Communications Manager processes calls.
You can improve BAT performance by restricting the file size of the file to less than 12000 records per file.
You can also improve BAT performance by stopping the TFTP service on the Cisco Unified Communications
Manager first node server before you insert the BAT files to the first node database. You must restart the
TFTP service when the insert transaction complete.
Procedure
Step 1
In Cisco Unified Communications Manager Serviceability window, choose Tools > Control Center - Feature
Services.
Step 2
Choose Cisco TFTP from the Unified CMService list by clicking the corresponding radio button.
Step 3
Click Stop and click OK.
You must restart the TFTP service when the insert transaction is complete. Use the same procedure
and click Start to restart the service.
Note
Related Topics
Topics related to troubleshooting BAT and TAPS, on page 577
Troubleshooting BAT and TAPS
As a general rule, Cisco recommends that you stop TAPS service when TAPS is not in use. You can prevent
undesired TAPS usage by stopping the service, and you can save some CPU time.
Related Topics
Topics related to troubleshooting BAT and TAPS, on page 577
Viewing Tool for Auto-Registered Phones Support Log Files
TAPS generates a row of information for each TAPS log file.
To view TAPS log file, choose Bulk Administration > TAPS > View TAPS Log File.
Tool for Auto-Registered Phones Support Error Messages
You may receive the following messages while running TAPS on the Cisco UCCX server.
Related Topics
Topics related to troubleshooting BAT and TAPS, on page 577
When dialing the TAPS route point number, the caller receives a busy tone.
Problem When dialing the TAPS route point number, the caller receives a busy tone.
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
576 OL-28580-01
Troubleshooting BAT and TAPS
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