User guide

Solution You need to activate jobs that are in Hold state, before they can be executed by BPS. Go to Job

Scheduler window and follow the process to activate the job.

Job does not display in the Find and List Jobs window.

Problem Job does not display in the Find and List Jobs window.

Possible Cause After you submit a job with all the required data, choose Bulk Administration > Job

Scheduler. Enter the appropriate search criteria for the job you scheduled and click Find. The job does

not display in the search results. Check if Hide is chosen in the third drop-down list box in the Search

Options area of the Find and List Jobs window. This option hides all the completed jobs. If the job you

submitted is already complete then it will not be displayed in the Search Results area.

Solution In the Find and List jobs window, choose Show from the third drop-down window and click Find

again. The search results now display completed jobs also.

Port number not configured in the template.

Problem Port number not configured in the template.

Possible Cause The CSV file specified the port number, but no corresponding ports are configured in the

BAT template.

Solution In the BAT template, configure the ports that you have specified in the CSV file.

MAC address values are not allowed in the file if dummy MAC address values are desired.

Problem MAC address values are not allowed in the file if dummy MAC address values are desired.

Possible Cause The CSV file contains MAC addresses. You cannot provide dummy MAC addresses when

MAC addresses are present in any row in the CSV file.

Solution If you want to use dummy MAC addresses, create a new CSV file that contains only those records

for which you have not specified MAC addresses. Alternatively, you can specify MAC addresses in the CSV

file and not check the Create Dummy MAC Address check box.

The BAT.xlt spreadsheet does not work with Microsoft Excel XP (Office XP)

Problem The BAT.xlt spreadsheet does not work with Microsoft Excel XP (Office XP)

Possible Cause In Microsoft Excel packaged with Office XP, macro security is set to high by default. Due

to this setting, macros in BAT.xlt cannot run which renders BAT.xlt unusable.

Solution To enable macros in BAT.xlt use the following steps:

Open BAT.xlt.

Go to Menu >Tools >Macro > Security.

Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)

574 OL-28580-01

Troubleshooting BAT

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