User guide

Data files (CSV) format do not match Phone Template/Sample File.
Problem Data files (CSV) format do not match Phone Template/Sample File.
Possible Cause The number of lines in the data file should be less than or equal to the number of lines that
are configured in the BAT phone template, but is not. For example, the phone template has three lines,
and, of these, Lines 1, 2, and 3 are configured. You should use a phone data file with up to three configured
lines. 1111, 2222, 4444 results in Line1-1111, Line2-2222, Line3-none, Line4-4444.
Solution Check the BAT phone template that you intend to use. The number of lines that are specified on the
CSV data file should not exceed the number of lines that are configured in the BAT phone template. Also,
the number of speed dials that the CSV data file specifies should not exceed the maximum possible number
of speed dials for the BAT phone template that you plan to use.
Uploaded CSV file does not display in the File Name drop-down list box.
Problem Uploaded CSV file does not display in the File Name drop-down list box.
Possible Cause The CSV file that you uploaded to Cisco Unified Communications Manager Server using
File Upload Configuration widow, does not display in the File Name drop-down list box field for various
operations. For example, if you uploaded a CSV file for inserting phones using Uploading/Downloading
menu option in Bulk Administration menu, but the file does not appear as one of the options in the Insert
Phone Configuration window File Name drop-down list box.
Solution Check and make sure that the file is uploaded for the right function. In the preceding example, the
you might have uploaded the file for Phones - Insert All details, where as the CSV file actually belongs to
Phones -Insert Specific details.
Delete the file through Upload/Download Files menu option and upload it for the right function.
Jobs remain in Pending state even after the scheduled time expires.
Problem Jobs remain in Pending state even after the scheduled time expires.
Possible Cause You schedule jobs with a specific scheduled time for execution. But, the jobs remain in
Pending state, even after the scheduled time.
Solution Check for the following details:
1
Check that Cisco Bulk Provisioning Service (BPS) is started.
2
Check that there is no other job in Processing state. BPS can process only one job at a time.
3
Check if Stop Processing is requested for BPS transactions. If so, go to Job Scheduler window and click
Activate Job.
Jobs remain in Hold state.
Problem Jobs remain in Hold state.
Possible Cause After you submit jobs with all the required data, the jobs show in Hold state on the job
scheduler window. These jobs do not get executed.
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
OL-28580-01 573
Troubleshooting BAT
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