User guide

Possible Cause Bulk Administration menu is accessible only from first node of Cisco Unified

Communications Manager.

Solution Make sure that you are logged into first node of Cisco Unified Communications Manager.

Cannot access complete Bulk Administration functionality.

Problem Cannot access complete Bulk Administration functionality.

Possible Cause After logging into Cisco Unified Communications Manager Administration, all the Bulk

Administration windows are not accessible.

Solution This problem may arise due to restricted access to the application given to the User ID. Contact the

System Administrator to be granted required permissions.

Export to BAT Format button does not work in BAT.xlt file.

Problem Export to BAT Format button does not work in BAT.xlt file.

Possible Cause Clicking the Export to BAT Format button in the BAT.xlt file does not seem to do anything.

Solution Click a blank cell. The button can seem to be disabled if the cursor is on the text in a cell or in the

text box.

BAT Excel spreadsheet gives a compilation error while exporting data to the CSV format.

Problem BAT Excel spreadsheet gives a compilation error while exporting data to the CSV format.

Possible Cause Check the version of Microsoft Excel that you are using. Customers have reported problems

with BAT.xlt when they were using Excel 97.

Solution Use Microsoft Excel 2000 version or higher.

BAT Excel spreadsheet does not respond to actions.

Problem BAT Excel spreadsheet does not respond to actions.

Possible Cause .BAT Excel spreadsheet does not respond to actions like Add More Lines and so on.

Solution .Ensure that Enable Macros option is selected while opening BAT Excel spreadsheet.To enable

macros in BAT.xlt use the following steps:

Open BAT.xlt.

Go to Menu > Tools > Macro > Security.

Set the Security Level to Medium.

Close BAT.xlt and open it again. When prompted, choose Enable Macros.

Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)

572 OL-28580-01

Troubleshooting BAT

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