User guide

CHAPTER 77
Troubleshooting BAT and TAPS
This chapter provides information about various problems and messages that you might encounter when you
are using Cisco Unified Communications Manager Bulk Administration (BAT) or Tool for Auto-Registered
Phones Support.
• Enable Trace to view configuration files, page 569
• Disable trace of configuration files, page 571
• BAT log files, page 571
• Troubleshooting BAT, page 571
• Troubleshooting BAT Performance, page 575
• Troubleshooting BAT and TAPS, page 576
• Topics related to troubleshooting BAT and TAPS, page 577
Enable Trace to view configuration files
You can enable the writing of trace files feature from the Service Control window in Cisco Unified
Communications Manager Serviceability.
Trace files provide a means of tracking problems in the functioning of a tool. The system writes trace files
for BAT and TAPS to the server on which BAT and TAPS are installed.
The BAT and TAPs trace files display as follows:
bps<index number>.log
taps<index number>.log
where <index number> ranges from 1- 250.
Procedure
Step 1
In Cisco Unified Communications Manager Serviceability, choose Trace > Trace Configuration.
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
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