User guide

You have to select at least one user locale for TAPS to work.Note

Add languages to Tool for Auto-Registered phone support prompts

You can add languages for TAPS prompts.

Procedure

Step 1

In the Cisco Unified Communications Manager Administration window, choose Bulk Administration >

TAPS > User Locales for TAPS.

The User Locales Configuration window displays.

Step 2

In the User Locales list box, choose the languages that you want to use for user prompts. Click the arrow to

move the chosen language to the Selected User Locales list box.

The User Locales list box is the list of languages that are installed on Cisco Unified Communications Manager.

If the language that you want does not appear, you must download the Locale Installer from cisco.com

and install it on your cluster nodes. For detailed steps for on installing locales in Cisco Unified

Communications Manager, refer to the Software Upgrades section of the Cisco Unified

Communications Operating System Administration Guide. After you install the locale in Cisco

Unified CM, you must install the locale specific AAR file on Cisco Unified CCX.

Note

All the languages that you add to the Locales pane are offered as options to the user. The order of

the locales in the Locales pane does not matter because users set the support prompt language

preference on their phone.

Note

Step 3

After you have chosen the languages for user prompts, click Save to create a job.

For detailed steps to install Locales, refer to the Software Upgrades section of the Cisco Unified

Communications Operating System Administration Guide.

Note

Step 4

Use the Job Scheduler option in the Bulk Administration main menu to schedule and/or activate this job.