User guide

Install TAPS on the UCCX application server.
Procedure
Step 1
Log on with administrator privileges to the system that is running the Cisco Unified Communications Manager
first node database.
Step 2
Choose Applications > Plugins.
The Find and List Plugins window displays.
Step 3
Find the TAPS link and click Download to save the TAPS_AAR.aar plugin to your local machine.
Step 4
Log in to the UCCX App admin page through Applications > AAR Management as TAPS user and Upload
the TAPS_AAR.aar from AAR Management page.
Step 5
Go to Applications > Application Management.
The Application Management page displays.
Step 6
Click on the TAPS application.
Step 7
Select the Cisco_Unified_CM_IP_Address check box and specify the Cisco Unified Communications
Manager IP address, enclosed in double quotes.
By default the IP address will be “ ”, you must enter the IP address between the quotes.Note
Step 8
Restart Tomcat and Cisco Unified CCX Cluster View Daemon using the following commands
• utils service “Cisco Tomcat” stop/start
• utils service “Cisco Unified CCX Cluster View Daemon” stop/start
Refer to the Cisco Unified Contact Center Express Administration Guide for more information on
managing the TAPS_AAR.aar.
Note
Related Topics
Related Topics, on page 554
TAPS application configuration in UCCX applications server
You can review the Cisco UCCX application server documentation by browsing to Cisco Voice Applications
and Tools at www.cisco.com. Refer to the Cisco Unified Contact Center Express Administration Guide
for instructions on how to configure an application.
Related Topics
Related Topics, on page 554
Activate TAPS service
You can activate and deactivate TAPS service using Cisco Unified Communications Manager Serviceability
after you access it using the appropriate URL.
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
OL-28580-01 549
TAPS application configuration in UCCX applications server
REVIEW DRAFT - CISCO CONFIDENTIAL