User guide

Related Topics
TAPS secure directory number option, on page 552
Related Topics, on page 554
Language prompts for TAPS users
You can configure user prompts for TAPS to play in several languages. Administrators can choose the
languages to make available to users.
If you need to use language prompts other than English prompts, before you install, upgrade, or configure
TAPS, run the Cisco Unified Communications Manager Locale Installer on each cluster node and restart each
node. After you restart your cluster nodes, get the locale specific AAR file that the Local Installer saves in
the Cisco Unified Communications Manager TFTP directory and install the file on Cisco Unified Contact
Center Express.
Using the locale installer ensures that you have the latest translated text, translated voice prompts,
country-specific phone tones, and country-specific gateways tones available for the phones. For more
information on the Cisco Unified Communications Manager Locale Installer, refer to the specific locale
installer documentation.
You can use the file get tftp <AAR file name> CLI command the get the AAR file the Cisco Unified
Communications Manager TFTP directory.
Note
Related Topics
User locales for Tool for Auto-Registered phone support, on page 555
Related Topics, on page 554
Install TAPS
This section provides information about installing, reinstalling, and uninstalling TAPS. TAPS interfaces with
both Cisco Unified Communications Manager server and Cisco Customer Response Solution server. This
installation procedure involves installing TAPS on the UCCX server.
Refer to the Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware
Compatibility Guide to find out the Cisco UCCX version compatible to the TAPS version you are installing.
Note
Before You Begin
The following prerequisites apply to TAPS installation for BAT:
• Make sure that the Cisco Unified Communications Manager first node is configured and running.
• Have the IP address for the Cisco Unified Communications Manager first node server.
• Ensure the Cisco UCCX server is configured. The Cisco UCCX application can reside on its own
dedicated server.
• Be sure to use the locale installer to create the country-specific TAPS prompts.
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Install TAPS
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