User guide

CHAPTER 55
Call pickup groups
This chapter provides information to set up call pickup groups using BAT. Call pickup allows you to pick
up incoming calls within your own groups or in other groups when you dial the appropriate pickup group
number.
• Call pickup group setup using BAT, page 439
• Create call pickup group CSV data file using BAT.xlt, page 440
• CSV data file creation for call pickup groups using text editor, page 441
• Edit existing call pickup group CSV data file, page 441
• Call pickup group CSV file settings, page 442
• Update call pickup groups in CUCM database using BAT, page 443
• BAT settings to update pickup groups in the database, page 443
• Topics related to call pickup groups, page 444
Call pickup group setup using BAT
Before you use BAT to set up call pickup groups, review the following information:
• When you add call pickup group settings for the first time, you can create a CSV file through BAT.xlt
or create a custom, text-based CSV file.
• To update call pickup group settings, you can edit an existing CSV file or create a custom, text-based
CSV file.
• Designate a single line for each pickup group name (and corresponding setting). For example, use the
following format when you enter information for pickup groups:
◦ (Pickup Group Name, Pickup Group Number, Partition, Other Pickup Group Name-Member1...
Other Pickup Group Name-Member10)
◦ Marketing,7815,Part1,Marketing,Managers,Training
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
OL-28580-01 439