User guide

CHAPTER 53
Client Matter Codes and Forced Authorization
Codes
This chapter provides information about using BAT to configure Forced Authorization Codes (FAC) and
Client Matter Codes (CMC). You can create, update, delete, or add more CMC or FAC settings using either
a CSV data file or a custom text-based CSV file.
• CMC and FAC setup using BAT, page 425
• Implement CMC and FAC features, page 426
• Create CMC and FAC CSV data file using BAT.xlt, page 427
• CSV data file creation for Client Matter Codes and Forced Authorization Codes using text editor, page
428
• Edit existing CMC or FAC CSV data file, page 428
• CMC and FAC CSV data file settings, page 429
• Update CMC or FAC in CUCM database using BAT, page 430
• BAT settings to update CMC and FAC in the database, page 431
• Topics related to CMC and FAC configuration, page 431
CMC and FAC setup using BAT
Forced Authorization Codes (FAC) and Client Matter Codes (CMC) allow you to manage call access and
accounting. CMC assists with call accounting and billing for billable clients, while Forced Authorization
Codes regulate the types of calls that certain users can place.
Client Matter Codes force the user to enter a code to specify that the call relates to a specific client matter.
You can assign client matter codes to customers, students, or other populations for call accounting and billing
purposes. The Forced Authorization Codes feature forces the user to enter a valid authorization code before
the call completes.
The CMC and FAC features require that you make changes to route patterns and update your dial plan
documents to reflect that you enabled or disabled FAC and/or CMC for each route pattern.
Before you use BAT to configure CMC or FAC, review the following information:
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
OL-28580-01 425