User guide

CHAPTER 29
Cisco Unified Communications Manager
Assistant
This chapter provides information about setting up manager and assistant phones with either shared lines or
proxy lines for the Cisco Unified Communications Manager Assistant. Information is also provided for
adding and updating manager-assistant associations using a BAT spreadsheet, and for creating default and
custom CSV data files for manager-assistants.
You can use the Cisco Unified Communications Manager Bulk Administration (BAT) to manage the Cisco
Unified Communications Manager Assistant feature in Cisco Unified Communications Manager. You can
add, update, and delete managers or assistants with their associations in bulk transactions. For more information
that is related to Cisco Unified CM Assistant, see the Cisco Unified Communications Manager Features
and Services Guide and the Cisco Unified Communications Manager Assistant User Guide.
• Phones and Lines for Cisco Unified Communications Manager Assistant, page 247
• CSV Data File for manager-assistant associations, page 256
• Topics related to CVS data files for manager-assistant, page 260
Phones and Lines for Cisco Unified Communications Manager Assistant
The Cisco Unified CM Assistant feature works with several Cisco Unified IP Phone models and device
profiles. Cisco Unified CM Assistant provides two modes for configuring managers and assistants lines for
use with Cisco Unified CM Assistant features.
• Proxy mode—The primary manager line associates with a proxy line that has a different directory number
on the assistant phone.
• Shared line mode—The manager and assistant have a shared line on their phones that uses the same
directory number and partition.
You can associate users to devices/phones only if they support Unified CM Assistant.Note
You can use BAT to set up the manager and assistant phones with either proxy lines or shared lines.
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