User guide

CHAPTER 21
Password and PIN resets
This chapter provides information about how to reset user passwords used to log on to the
Cisco Unified IP Phone User Options window and the extension mobility feature PINsused to log in to
Cisco Unified IP Phones.
• Reset passwords and PINs, page 219
Reset passwords and PINs
You can reset the password that users use when they log on to the Cisco Unified IP Phone User Options
window. You can also reset the PINs for the extension mobility feature that users use when they log in to
Cisco Unified IP Phones. Use this action when you must reset a group of users to a default password or to a
default PIN without updating any other attributes.
You can choose users for resetting passwords and PINs using either a query search or a custom file.
Be aware that the credential settings selected on the reset page apply to both the password and the pin.Note
Reset user password and PIN using query
You can use a query to locate users and reset passwords and PINs to a default value.
Procedure
Step 1
Choose Bulk Administration > Users > Reset Password/PIN > Query.
The Find and List Users window displays.
Step 2
To locate the users that you want to reset, define the query filter.
Step 3
From the first Find User where drop-down list box, choose one of the following criteria:
• User ID
• First Name
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
OL-28580-01 219