User guide

CHAPTER 18
User updates
This chapter provides information about updating existing user records in the Cisco Unified Communications
Manager database.
• Update user information using CSV data file, page 201
• Update User Information in Cisco Unified Communications Manager Directory, page 206
• User update settings, page 207
• Topics related to user updates, page 210
Update user information using CSV data file
You can update existing user information that is in the Cisco Unified Communications Manager (Unified
CM) database using a comma-separated value (CSV) data file you create using the Bulk Administration (BAT)
spreadsheet, or you can update a user file format using a custom text-based CSV file.
You can retain existing user information and settings that were previously stored in the Unified CM directory.
You do not require a user template for the update users transaction using a custom text-based CSV file.
If you choose a user template, the system takes the fields that are not provided in the CSV from the template
for the update or else these fields are ignored. Also, if you specify another value for fields to be ignored
(for example, #), then the fields with the value # are ignored, because blank is not a value to be ignored
for such fields.
Draft comment: Betz 9.1.1: Added cdet CSCuc30279 info. in time for Betz.
The Bulk Administration Tool (BAT) cannot be used to disassociate devices that are already associated
to an end user. If you manually delete a controlled device from an exported end user record and then insert
the modified user record back in to the Cisco Unified Communications Manager database as a custom
CSV data file, the insertion appears as successful when you check the job results using Bulk Administration
> Job Scheduler. However, the controlled device is still listed on the end-user page.
Note
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
OL-28580-01 201