User guide

CHAPTER 14
Intercom additions and updates
The Intercom feature allows one user to call another user, and that call automatically gets answered with
one-way media from caller to called party, regardless of whether the called party is busy or idle.
You can use the Add/Update Intercom utility to add or update intercoms in bulk to Cisco Unified
Communications Manager server.
• Update Intercom DNs, page 179
• Add Intercom DNs, page 180
• Intercom DN update field descriptions, page 181
Update Intercom DNs
You can update Intercom DNs for phones or devices.
Procedure
Step 1
Choose which intercom DN to update. Do one of the following:
a) Choose Bulk Administration > Phones > Add/Update Intercom > Update Intercom Directory Numbers
to update Phone intercom directory numbers.
b) Choose Bulk Administration > User Device Profiles > Add/Update Intercom > Update Intercom
Directory Numbers to update User Device Profile intercom directory numbers.
The Update Intercom Directory Number window displays.
Step 2
From the first Find and List Intercom Directory Numbers To Update where drop-down list box, choose
one of the following criteria:
• Intercom Directory Number
• Route Partition
• Description
Step 3
From the second Find and List Intercom Directory Numbers To Update where drop-down list box, choose
one of the following criteria:
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
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