User guide

DescriptionField
This field determines the type of notification an incoming call sends to members
of a call pickup group. If the called phone does not answer, the phones in the call
pickup group that are busy will either hear a beep or hear nothing (disabled).
• Use System Default—The value of this field gets determined by the setting
of the Cisco CallManager service parameter Call Pickup Group Audio Alert
Setting of Busy Station.
• Disable—No alert is sent to member of the call pickup group.
• Beep Only—A beep is sent to members of the call pickup group.
Call Pickup Group Audio Alert Setting (Phone
Active)
This field determines the recording option on the line appearance of an agent.
By default, the recording option specifies Call Recording Disabled.
Enter one of the following options:
• Call Recording Disabled—The calls that the agent makes on this line
appearance are not recorded.
• Automatic Call Recording Enabled—The calls that the agent makes on this
line appearance are automatically recorded.
• Application Invoked Call Recording Enabled—The calls that the agent
makes on this line appearance are recorded if an application invokes calling
recording.
When the recording option is set to either Automatic Call Recording Enabled or
Application Invoked Call Recording Enabled, the line appearance can be
associated with a recording profile.
When automatic recording is enabled, the application's recording requests get
rejected.
Call Recording Option
This field determines the recording profile on the line appearance of an agent.Recording Profile
The monitoring calling search space of the supervisor line appearance must
include the agent line or device partition to allow monitoring the agent.
Enter the monitoring calling search space on the supervisor line appearance
window.
The default value specifies None.
Monitoring Calling Search Space
Enter one of the following options:
• Use System Default
• With Configured CSS
Forward All CSS Activation Policy
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
OL-28580-01 99
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