User guide

DescriptionField
This field determines the recording option on the line appearance
of an agent. By default, the recording option specifies Call Recording
Disabled.
Choose one of the following options:
• Call Recording Disabled—The calls that the agent makes on
this line appearance are not recorded.
• Automatic Call Recording Enabled—The calls that the agent
makes on this line appearance are automatically recorded.
• Application Invoked Call Recording Enabled—The calls that
the agent makes on this line appearance are recorded if an
application invokes calling recording.
When the recording option is set to either Automatic Call Recording
Enabled or Application Invoked Call Recording Enabled, the line
appearance can be associated with a recording profile.
When automatic recording is enabled, the application’s recording
requests get rejected.
Recording Option
This field determines the recording profile on the line appearance
of an agent. Choose an existing recording profile from the
drop-down list box. To create a recording profile, use the Device >
Device Settings > Recording Profile menu option.
The default value specifies None.
Recording Profile
The monitoring calling search space of the supervisor line
appearance must include the agent line or device partition to allow
monitoring the agent.
Set the monitoring calling search space on the supervisor line
appearance window. Choose an existing calling search space from
the drop-down list box.
The default value specifies None.
Monitoring Calling Search Space
This check box allows you to turn this feature on or off. If the check
box displays as checked (turned on), which is the default for this
setting, Cisco Unified Communications Manager logs missed calls
in the call history for that directory number on the phone.
Log Missed Calls
Cisco Unified Communications Manager Bulk Administration Guide, Release 9.1(1)
72 OL-28580-01
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