User guide

CHAPTER 20
Managing the Size of Your Mailbox
• About Mailbox Size, page 83
• Reasons Your Mailbox May Fill Up Quickly, page 83
About Mailbox Size
A full mailbox can affect the speed at which Cisco Unity Connection processes your messages. When you
sign in by phone, Connection notifies you when your mailbox is:
• Almost full.
• Full and you can no longer send new messages.
• Full and you can no longer send or receive new messages.
Your Connection administrator sets the storage limits for your mailbox. Exceeding those limits can prevent
you from sending and receiving messages.
Broadcast messages are not included in your total mailbox size.Note
Reasons Your Mailbox May Fill Up Quickly
If you feel that your Cisco Unity Connection mailbox fills up more quickly than you expect, the reasons listed
below may explain why. (Your Connection administrator specifies the size of your mailbox.)
Message-retention policy may not be enforced
By default, Connection does not automatically delete messages once they reach a certain age. This means that
unless your Connection administrator set up the system to enforce a message-retention policy, you are
responsible for managing the size of your mailbox by periodically reviewing your saved messages and either
moving, archiving, or deleting them permanently.
If Connection is set up to enforce a message-retention policy, ask your Connection administrator how long
the system stores your messages before permanently deleting them. You can then plan to archive or move
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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