User guide

CHAPTER 17
Managing Personal Call Transfer Rule Sets to
Handle Incoming Calls
• About Personal Call Transfer Rule Sets, page 69
• Enabling and Disabling the Use of Personal Call Transfer Rule Sets by Basic Transfer Rules, page 69
• Enabling and Disabling the Use of Personal Call Transfer Rule Sets, page 70
• Enabling and Disabling Individual Rule Sets, page 71
• Using the Transfer All Rule Set, page 73
• Forwarding All Calls to Cisco Unity Connection, page 75
About Personal Call Transfer Rule Sets
You set up personal call transfer rule sets so that Cisco Unity Connection transfers particular calls to you
according to caller identity, time of day, and your meeting schedule, or transfers your calls to voicemail or to
another phone number. Personal call transfer rules are more advanced than the basic transfer rules—standard,
alternate, and closed—which allow you to configure basic transfer settings.
You manage your personal call transfer rule sets in the Personal Call Transfer Rules web tool. Once rule sets
have been defined, you can enable them in the web tool or by phone. (For more information on how you use
and manage personal call transfer rule sets, see the User Guide for the Cisco Unity Connection Personal Call
Transfer Rules Web Tool.)
Enabling and Disabling the Use of Personal Call Transfer Rule
Sets by Basic Transfer Rules
Cisco Unity Connection uses personal call transfer rules to process your calls only when the active basic
rule—standard, alternate or closed—is configured to apply personal call transfer rules instead of the basic
settings.
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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