User guide

CHAPTER 16
Managing Your Alternate Contact Numbers
• About Alternate Contact Numbers, page 67
• Changing Your Alternate Contact Numbers, page 67
About Alternate Contact Numbers
Alternate contact numbers allow you to offer callers the option to transfer to other numbers by pressing a key
as they listen to your greeting. An alternate contact number can be the extension for an operator or for another
user (such as a supervisor or coworker), or any other number where you or another person can be reached.
Your Cisco Unity Connection administrator determines which keys callers can press to transfer to alternate
contact numbers; you may be able to specify up to 12 alternate contact numbers (one for each key on the
phone keypad).
Changing Your Alternate Contact Numbers
To specify an alternate contact number outside your organization, begin with any access code needed to make
an external call (for example, 9). For long-distance numbers, include the applicable dialing codes (for example,
1 and the area code).
When you specify an alternate contact number, you may want to update your greetings to include the
information (for example: "I am away from my desk right now. Leave a message at the tone, or press 4
to transfer to another sales representative.").
Tip
Specifying an Alternate Contact Number by Using the Phone Keypad
Procedure
Step 1
Call and sign in to Connection.
Step 2
At the Main menu, select the option Setup Options, then Alternate Contact Numbers.
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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