User guide

CHAPTER 15
Managing Call Transfer Rules
• About Call Transfer Rules, page 63
• Changing Settings for Call Transfer Rules, page 64
About Call Transfer Rules
Call transfer rules control how Cisco Unity Connection handles incoming indirect calls, which are from callers
who do not dial you directly (for example, callers who use the directory to reach you). For direct calls—when
outside callers or other users dial your personal phone number to reach you—your Connection transfer settings
do not apply.
You can choose to answer indirect calls, or you can have indirect calls routed immediately to voicemail.
To set up call transfers for direct calls to your extension, talk to your Connection administrator. Your desk
phone or even the phone system that your organization uses may offer transfer features that you can use
to manage direct calls.
Tip
The three call transfer rules and how they work are described below.
Standard Transfer Rule
This transfer rule is active during the business hours that your Connection administrator specified for your
organization. If no other transfer rules are turned on, the standard transfer rule is active for nonbusiness hours
as well.
By design, the standard transfer rule cannot be turned off.
Alternate Transfer Rule
Turn on this transfer rule for a specific time period when you want to override the other transfer rules. For
example, you may want to route all your calls immediately to voicemail while you are out of the office on
vacation or you may want to transfer your calls to a different extension if you are temporarily working from
another location.
When it is turned on, the alternate transfer rule is always active. It overrides all other transfer rules.
Closed Transfer Rule
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
OL-21232-01 63