User guide

When it is on, the alternate greeting overrides all other greetings.
Your Connection administrator specifies whether the system transfers callers to your greeting without ringing
your phone, whether callers are able to skip your greeting, and whether callers can leave you a message when
your alternate greeting is on. The Alternate Greeting page in the Messaging Assistant web tool indicates the
caller options that your administrator has enabled for you, if any. Note that caller options do not apply when
an outside caller or another Connection user dials your extension directly.
Other Connection users do not hear your alternate greeting when they send messages to you by phone.
When you turn on your alternate greeting, consider also changing your recorded name to include information
that you are out of the office. Your recorded name plays when users address messages to you and when
callers look you up in the directory.
Tip
Connection may play a prompt to remind you that your alternate greeting is on after you sign in by phone.
Busy Greeting
Turn on this greeting when you want callers to know that you are on the phone. (For example, "I am currently
on another line, please leave a message.")
When it is on, the busy greeting overrides the standard, closed, and internal greetings when your phone is
busy.
Note that not all phone systems provide the support necessary for the Connection busy greeting to work. For
assistance, talk to your Connection administrator.
Internal Greeting
Turn on this greeting when you want to provide information that coworkers might need to know. (For example,
"I will be in conference room B until noon today.")
When it is on, the internal greeting overrides the standard and closed greetings, and plays only to callers within
your organization when you do not answer your phone.
Note that not all phone systems provide the support necessary for the internal greeting to work. For assistance,
talk to your Connection administrator.
Holiday Greeting
Turn on this greeting when you want callers to hear a recording from you during a holiday. (For example,
"Happy holiday. I am not available to answer your call. I will be out of the office from <date> to <date>.")
When it is on, the holiday greeting overrides the standard greeting during nonbusiness hours.
Rerecording Your Current Greeting
In this section, you make a new recording for the greeting that Cisco Unity Connection is currently set to play.
Rerecording Your Current Greeting by Using the Phone Keypad
Procedure
Step 1
Call and sign in to Connection.
Step 2
On a single-language system, at the Main menu, select the option Setup Options, then Greetings.
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
36 OL-21232-01
Rerecording Your Current Greeting by Using the Phone Keypad
Rerecording Your Current Greeting