User guide

• Dispatch messages trigger the message indicator on your phone. If another recipient accepts a dispatch
message, Connection turns off the indicator after it removes the message from your mailbox. There may
be a window of time between message removal and the indicator going off. If you find no new messages
after noting the indicator, it likely is because you checked during this window.
• When configuring message notification rules to include dispatch messages, be aware that by the time
you receive a notification and call in to retrieve the message, it may be gone from your mailbox because
another user has already accepted the message.
Related Topics
• About Dispatch Messages, page 27
Responding to a Dispatch Message by Using the Phone Keypad
Procedure
After listening to a dispatch message, follow the prompts to accept, decline, or postpone the message.
Responding to a Dispatch Message by Using Voice Commands
Procedure
Step 1
Call and sign in to Connection.
Step 2
When Connection asks, "What do you want to do," say:
"Play dispatch messages."
Step 3
After listening to a dispatch message, follow the prompts and use the following voice commands to respond
to the message:
Voice CommandAction
"Accept"Accept the message
"Decline"Decline the message
"Postpone"Postpone the message
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
28 OL-21232-01
Responding to a Dispatch Message by Using the Phone Keypad
Responding to Dispatch Messages