User guide

CHAPTER 6
Managing Dispatch Messages
• About Dispatch Messages, page 27
• Responding to Dispatch Messages, page 27
About Dispatch Messages
Dispatch messages are sent to a distribution list of users who are available to respond to issues. Only one
person needs to accept a dispatch message. After Cisco Unity Connection plays a dispatch message, it provides
the following options:
Means that you are the only member of the distribution list who will accept the
message. Copies of the message are removed from the mailboxes of all other
recipients, whether they have listened to the message or not.
Accept the message
Means that the message is removed from your mailbox, but copies of the message
remain as unheard in the mailboxes of other recipients who have not yet declined
the message.
Decline the message
If all other recipients have declined the dispatch message, you must
accept it. You will not be allowed to decline the message.
Note
Means that the message remains as an unheard message in your mailbox and
in the mailboxes of the other recipients who have not yet declined the message.
Postpone the message
Responding to Dispatch Messages
Note the following considerations about responding to dispatch messages:
• If another recipient accepts the dispatch message before you accept it, your copy of the message is
removed from your mailbox.
• When you decline a dispatch message, Cisco Unity Connection does not move it to your deleted items
folder.
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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