User guide

CHAPTER 5
Managing Deleted Messages
• About Deleted Messages, page 23
• Permanently Deleting Deleted Messages, page 23
• Checking Deleted Messages, page 24
About Deleted Messages
Cisco Unity Connection saves your deleted messages; you can play, restore, or permanently delete them.
Permanently Deleting Deleted Messages
Deleting messages can be an important way to reduce the size of your mailbox, especially when Cisco Unity
Connection is not set up to automatically delete messages once they reach a certain age.
Ask your Connection administrator if the system is set up to enforce a message-retention policy. Connection
does not indicate when a message-retention policy is enforced, nor does it warn you before messages are
permanently deleted as a result of such a policy. If Connection is not set up to do so, make sure that you
permanently delete messages periodically.
Related Topics
• Managing the Size of Your Mailbox, page 83
Permanently Deleting Messages by Using the Phone Keypad
Procedure
Step 1
Call and sign in to Connection.
Step 2
At the Main menu, select the option Review Old Messages, then Deleted Messages.
Step 3
Follow the prompts to review your deleted messages and delete them individually, or to delete all messages
at once.
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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