User guide

Finding Messages with Phone View by Using the Phone Keypad
Procedure
Step 1
Call and sign in to Connection.
Step 2
At the Main menu, select the option Find Messages.
Step 3
Select the applicable option and follow the prompts to find the voice messages you are looking for:
DescriptionOption
Connection displays voice messages that have not been heard.
All New Messages
Connection displays all new and saved voice messages.
All Messages
When prompted, use the phone keypad to spell the name of the user or to enter
the extension of the user. Press ## to switch between spelling and number entry.
From Another User
Connection searches for any messages left by unidentified callers—including
outside callers and users who did not sign in to Connection before calling from
an external phone or from a phone that is not associated with a user account
(such as a conference room).
From All Outside Callers
When prompted, use the phone keypad to enter the phone number—or part of
the number—of the caller, followed by #.
Some callers may have additional digits at the beginning of their phone numbers,
such as codes for country, area, or city. Not all callers have phone numbers
stored in the system. If you have trouble finding messages from a specific caller,
contact your Connection administrator
From a Specific Outside
Caller
Step 4
After the message list displays on your phone screen, use the following soft keys to select messages that you
want Connection to play:
DescriptionOption
Start message playback for the selected message.
Select
Go to the next page of messages, if applicable.
Next
Go to the previous page of messages, if applicable.
Previous
Displays the Go To and Exit soft keys. This key appears only on phones that display
a maximum of four soft keys.
More
Displays a screen that allows you to enter a message number by using the phone
keypad, then skips to that message by highlighting it.
Go To
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
OL-21232-01 19
Finding Messages with Phone View by Using the Phone Keypad
Finding Messages by Using the Phone View Option