User guide

Finding Messages with Message Locator by Using the Phone Keypad
Procedure
Step 1
Call and sign in to Connection.
Step 2
If you are not using voice commands, skip to Step 3.
If you are using voice commands, say "Touchtone conversation" or press 9 to temporarily change to using
the phone keypad.
To switch back to using voice commands after you have finished using Message Locator, hang up and
sign in to Connection again.
Tip
Step 3
At the Main menu, select the option Find Messages.
Step 4
Select the applicable option and follow the prompts to find and manage the voice messages you are looking
for:
DescriptionOption
When prompted, use the phone keypad to spell the name of the user or to enter
the extension of the user. Press ## to switch between spelling and number entry.
From Another user
Connection searches for any messages left by unidentified callers—including
outside callers and users who did not sign in to Connection before calling from
an external phone or from a phone that is not associated with a user account (such
as a conference room).
From All Outside
Callers
When prompted, use the phone keypad to enter the phone number—or part of the
number—of the caller, followed by #.
Some callers may have additional digits at the beginning of their phone
numbers, such as codes for country, area, or city. Not all callers have
phone numbers stored in the system. If you have trouble finding messages
from a specific caller, contact your Connection administrator.
Note
From a Specific Outside
Caller
Finding Messages by Using the Phone View Option
With Phone View, the screen of your Cisco IP phone provides a visual display of the sender, date, and time
of your voice messages. You enter search criteria to view selected voice messages on the phone screen. By
default, messages are listed in order of newest to oldest—regardless of whether the messages are new or
saved—though your Connection administrator may change this playback order.
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
18 OL-21232-01
Finding Messages with Message Locator by Using the Phone Keypad
Finding Messages by Using the Phone View Option