User guide

CHAPTER 4
Finding Messages
• About Finding Messages, page 17
• Finding Messages by Using the Message Locator Option, page 17
• Finding Messages by Using the Phone View Option, page 18
• Finding Messages by Using the Go to Message Option, page 21
About Finding Messages
Cisco Unity Connection offers three options for finding messages by phone:
Allows you to find new and saved voice messages based on search criteria.Message Locator
Allows you to find new and saved voice messages based on search criteria,
then displays results on your Cisco IP phone screen.
Phone View
Allows you to find a saved message based on the message number.Go to Message
Not all of these options may be available to you. Check with your Connection administrator.
Finding Messages by Using the Message Locator Option
With Message Locator, you find voice messages from a particular user by entering the name of the user or
the extension. You can also find voice messages from all outside callers or messages left by callers who called
from a specific number.
Based on the criteria that you enter, Cisco Unity Connection begins playing messages as they are found. By
default, messages are presented in order of newest to oldest—regardless of whether the messages are new or
saved—though your Connection administrator may change this playback order.
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
OL-21232-01 17