User guide

Your Connection administrator determines the conversation version that you hear. Typically, an administrator

will select a conversation that has a keypad mapping that is familiar to you. Ask your Connection administrator

which conversation you are set up to use.

Related Topics

• Cisco Unity Connection Phone Menus and Voice Commands, page 85

Using Voice Commands with the Connection Conversation

Cisco Unity Connection provides a voice-recognition option that lets you say what you want to do in the

Connection conversation. Voice commands are intuitive, easy to use, and available for most voice-messaging

tasks.

Procedures in the User Guide for the Cisco Unity Connection Phone Interface describe the voice commands

you can use, or you can say "Help" at any time to get more information on any menu.

At the Main menu, you can access a set of tutorials on working with voice commands by saying "Tutorial."

You can say commands at most points in the conversation—you do not have to wait for the system to finish

a prompt. In addition, if you know exactly what you want to do, you can say more complex commands without

having to navigate through a hierarchy of menus to accomplish a task. For example, you can say, "Send a

private and urgent message to Tina Chen" at the Main menu.

If you are not comfortable saying commands or you are in a situation where your commands are not recognized

by the system (for example, you are on a mobile phone where there is background noise), you can switch to

using only the phone keypad for the remainder of the call. To turn off voice commands, say "Touchtone

conversation" or press the applicable key at the Main menu. Your Connection administrator can tell you the

key, or you can say "Touchtone command Help." To switch back to using voice commands, hang up and sign

in to Connection again.

For select commands, you can press the applicable key without turning off voice commands. Your Connection

administrator can tell you the commands and the corresponding keys, or you can say "Touchtone command

Help."

Your Connection administrator determines whether the voice-recognition option is available to you.