User guide

CHAPTER 2
Working with Cisco Unity Connection by Phone
• About the Connection Conversation, page 3
• Using the Phone Keypad with the Connection Conversation, page 3
• Using Voice Commands with the Connection Conversation, page 4
About the Connection Conversation
When you access Cisco Unity Connection by phone, you hear the Connection conversation. Its recorded
instructions and prompts guide you as you send and receive messages, record greetings, and change your
preferences. You can use any phone to access Connection.
There are two ways in which you can use Connection by phone:
Press the keys on the phone keypad.Phone keypad
Use this option when it is not important to have both hands free, when you are in
an environment with significant background noise, or when you want more
Connection feature options.
Speak into the phone handset, headset, or speakerphone.Voice commands
Use this option when you want hands-free access to the Connection system.
Some TTY phones (text phones) do not have the capability to send the appropriate tones. In this case,
TTY users may need to use the phone keypad when navigating the Connection conversation.
Note
Using the Phone Keypad with the Connection Conversation
There are several versions of the Connection conversation, each providing different keypad mappings for the
Connection menu options. (For example, you might press 3 to delete a message in one version but press 7 to
delete a message in another version.)
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
OL-21232-01 3