Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 5 Configuring System Components
Managing Applications
ccn delete prompt prompt-filename [language xx_YY]
where prompt-filename is the file to be deleted, and xx_YY is the language directory from which the
prompt is to be deleted. If the language parameter is omitted from this CLI command, the system
attempts to delete this prompt from the default system language directory.
An error message appears if the prompt prompt-filename does not exist in that language directory.
Example:
se-10-0-0-0# ccn delete prompt AAgreeting.wav
Rerecording a Prompt File
You can rerecord existing prompt files using the AvT application.
For details on how to rerecord prompts using AvT, see the “Configuring the Administration via
Telephone Application” section on page 1.
Managing Applications
After you complete your pre-application tasks by uploading your scripts and prompts, you must create
an application on the Cisco Unity Express module.
Cisco Unity Express supports two types of applications:
• Auto-Attendant Applications: This option is available with basic the Voice Mail license.
• Interactive Voice Response (IVR) Applications: IVR license must be purchased and installed in
order to create IVR applications.
Cisco Unity Express ships with some internal applications, which are known as system applications.
These system applications cannot be deleted.
The maximum number of custom Auto-Attendant applications that can be created on Cisco Unity
Express is four, regardless of the hardware type. The maximum number of custom IVR applications that
can be created differs depending on the hardware module. See the Release Notes for Cisco Unity Express
for your release for the maximum number of custom IVR applications that can be created on your
system.
This section describes the procedure for managing applications and contains the following sections:
• Creating and Modifying Applications, page 31 (required)
• Script Parameters for Applications, page 34
• Deleting an Application, page 35
Creating and Modifying Applications
Use the following procedure to create or modify an application.
Required Data for This Procedure
• Application name.