Specifications

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Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 5 Configuring System Components
Configuring JTAPI Parameters (Cisco Unified Communications Manager Only)
Note To configure CTI ports for MWI, the Cisco Unified Communications Manager must have a CTI
port that is assigned the DN you specify when you configure the CTI port, and the DN must be
under the control of Cisco Unity Express JTAPI application user.
If an MWI port is configured on Cisco Unity Express but the DN is not in service, or
Cisco
Unity Express cannot register the port, no notifications are generated. If no MWI port is
configured, Cisco Unity Express uses one of the CTI ports configured with the ctiports
command.
Cisco Unified Communications Manager and Cisco Unity Express Version Compatibility
Depending on the version, Cisco Unity Express can be configured to work with different versions of
Cisco Unified Communications Manager. For more information see the Cisco Unity Express
Compatibility Matrix.
The following scenarios apply when installing Cisco Unity Express with a different version of
Cisco Unified Communications Manager, or upgrading the Cisco Unified Communications Manager
version:
• By default, each version of Cisco Unity Express is set up to work with a specific version of Cisco
Unified Communications Manager. Once you configure the IP Address or Hostname of the Cisco
Unified Communications Manager, you must reload the Cisco
Unity Express module for the
configuration to take effect. After this reload, Cisco
Unity Express automatically reloads again if the
configured Cisco Unified Communications
Manager version is different from the supported default
version.
• If the Cisco Unified Communications Manager server being used by Cisco Unity Express is
upgraded, Cisco
Unity Express reloads and updates its system files to work with the new version of
Cisco
Unified Communications Manager. No further action from you is required.
Prerequisites
To use a separate CTI port for MWI, you must have 3.2 or later releases.
Required Data for This Procedure
The following information is required to configure the JTAPI parameters:
• IP address or hostname for the primary, secondary, and tertiary Cisco Unified
Communications
Manager servers
• JTAPI user ID and password from Cisco Unified Communications Manager. The password is case
sensitive. These values must match the JTAPI user ID and password that were configured on
Cisco
Unified Communications Manager.
• List of CTI ports
• To use a separate CTI port for MWI, a list of DNs that are assigned on Cisco Unified
Communications Manager and are under the control of Cisco Unity Express JTAPI application user.