Specifications

24-4
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 24 Troubleshooting
Troubleshooting Guidelines
Explanation Cisco Unity Express does not have a CLI command to set the speed. The speed is set to
9600, 8-N-1 on both the Cisco Unified Communications Manager and Cisco Unity Express sides.
Although Cisco
IOS software allows you to change the speed settings, the changes do not take
effect.
Online Insertion and Removal (OIR)
Symptom: I did an OIR of the Cisco Unity Express network module on my router but it does not seem
to be working.
Explanation Only the Cisco 3745 and 3845 routers support OIR. OIR is not available on the AIM.
Symptom: I did an OIR on the Cisco 3745. Now the Cisco Unity Express network module is not working.
Explanation The Cisco Unity Express network module must be shutdown before OIR.
Recommended Action OIR requires the following steps:
a. Shut down the service-engine interface.
b. Issue the service-module service-engine slot/port shutdown command.
c. Wait for confirmation that the network module has been shut down.
d. Proceed with the OIR.
Saving and Viewing Log Files
Symptom: I need to be able to store log files to a remote location.
Recommended Action Log files are stored on the disk, which is the default location. You can
configure Cisco
Unity Express to store the log files to a separate server. Also, you can copy log files
on the disk to a separate server if they need to be kept for history purposes, for example:
copy log filename.log url ftp://ftp-user-id:ftp-user-passwd@ftp-ip-address/directory
se-10-0-0-0# copy log messages.log url ftp://admin:voice@172.168.0.5/log_history
Symptom: I cannot display the contents of log files on the GUI.
Explanation The GUI cannot display log files. Troubleshooting commands and files are available
only through the CLI.
Recommended Action Copy the log files from Cisco Unity Express to an external server and use a text
editor, such as vi, to display the content.
Saving Configuration Changes
Symptom: I lost some configuration data when the GUI timer expired.
Explanation You did not save the data while you were entering it.
Recommended Action While making some configuration changes in the GUI, use the Apply icon to
save your changes to the running configuration before the timer logs you out of the system. If the
timer logs you out and you did not use the Apply icon, your changes are not saved.