Specifications

24-3
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 24 Troubleshooting
Troubleshooting Guidelines
Explanation A reboot of the Cisco Unity Express module does not require a reboot of the router. The
Cisco
Unity Express module and the router can be rebooted independently of each other. However,
if you reboot the router, no calls will reach the module until IP connectivity is reestablished between
the router and the module.
Caution Always do a shutdown of the module before power-cycling the router to avoid data loss or file
corruption. To perform a graceful shutdown of the Cisco Unity Express module, enter the
service-module service-engine slot/port shutdown command.To perform a graceful shutdown of the
enhanced Cisco Unity Express module, enter the service-module integrated service-engine slot/unit
shutdown command.
Setting Daylight Savings Time
Symptom: I need to set daylight savings time.
Explanation Cisco Unity Express sets daylight savings time automatically on the basis of the time
zone, which is selected during the installation procedure or with the Administration > Network
Time & Time Zone Settings GUI screen.
Communicating Between Components
Symptom: I cannot open a session in to the Cisco Unity Express module.
Explanation The TTY line associated with the module is occupied.
Recommended Action Use the service-module service-engine slot/port session clear command to
clear the TTY line.
Symptom: I cannot change or remove the IP address or IP default-gateway configurations with the
Cisco Unity Express CLI.
Explanation The IP address and IP default-gateway configurations are controlled from the Cisco IOS
software.
Recommended Action Make the required changes from the service-engine interface.
Symptom: Service-module commands do not seem to take effect.
Explanation The service-module status might not be steady state. RBCP configuration messages go
through only when the service-module is in steady state.
Recommended Action Use the service-module service-engine slot/port reload command to reload
the Cisco
Unity Express module.
Symptom: I cannot ping the internal address when using the IP unnumbered scheme.
Explanation The IP route table is not correct.
Recommended Action When using IP unnumbered, add a static route that points to the service-engine
interface.
Symptom: I cannot set the speed of the terminal line from the router side or the Cisco Unity Express side.